Suggesting vs. Questioning

On his blog today, Fred Wilson wrote about two kinds of coaches or advisors.

Type 1 often asks:

Why don’t you try this?

Type 2 often asks:

Why do you want to do that?

He broke out these types of coaches as way to remind founders and CEOs that they need to think about the kind of coach they might want or need. I think it’s also important — for founders, CEOs, and other leaders — to think about the kind of coach they want to be.

Name the Silence

I’ve mentioned this before, but it never ceases to amaze me — my “most read” post, probably the “most read” thing I have ever written, is a technical piece about the Bcc function in email. Not exactly what I had in mind when I used to dream about being a writer! At any rate, I’m adding a related post today.

Most of the responsible professionals that I know respond to email in a reasonable amount of time. For some, this means almost instantaneously. For others, this means a day or three or even a week. But they are all responsive. They consider replying to email part of their work as effective communicators.

Sometimes, though, even the best email managers receive an email that is important but not urgent in the midst of a stretch of work (or life) where they simply do not have the bandwidth to respond.

In that case, here’s a move I’ve seen, experienced, used, and liked:

Dear ___________,

I just read your email, and it’s going to take me at least a week or two to look into the matter and get back to you. I’ve added a reminder to my calendar to work on this and respond, but if you don’t hear from me by __________, then please send me a reminder.

If you know the person well, or have the time, you can give them more context about whatever else is occupying your attention. Regardless, when someone sends you an email and you don’t respond for a very long time, or at all, you risk that he or she will fill the silence with just about any interpretation, including a negative one about you or your feelings about him or her. I suggest “naming the silence” as a default practice. It’s a way to be responsive even when that’s not — officially — an option.

The Dream 100

Reshan and I interviewed Dan Martell last year. We’re still readying the transcript for publication, but here’s one tidbit that resonated with me when he said it and again when I reread the transcript several months later.

When I work with an entrepreneur, the first thing I get them to do is to write down their “Dream 100,” which is their 10 mentors, their 30 advisors, and their 60 peers. It might take them a year or two to create this Dream 100, but that’s okay.  The list matters.  

For as long as you’re building a company, it’s important to acknowledge that you will need mentorship and you will need to fill the gaps in your knowledge. So you will need certain people in your life on a weekly or monthly basis; you will need to spend time with people who are on the same journey, ideally two or three years ahead of you, that can inspire you, that can teach you, and to whose lives and careers you can contribute.

Source: Personal Conversation

I love that the Dream 100 begins from a humble place — you can’t know everything — and that it ends with contribution to others. Reshan and I are hoping to publish the full interview, equally chock-full of insights, later this year.

Pre-Game and The-Game

In the past five years, I’ve had the chance to watch many exceptional performers do their work. Three in particular are aligning in my head right now because they all had something in common: a pre-game ritual.

Example: Pre-game ritual # 1:

I remember the time I was invited to a significant meeting with my boss. Since the meeting was about a mile from my office, I left early and figured I would go to the room before the meeting and answer some emails. When I arrived, I was surprised to see that my boss was already in the room . . . and he was standing in the middle, just sort of looking around.

For the next few minutes, he moved tables around (declining my offer of help) until the room was exactly the way he wanted it. He did this in a suit, which made his actions look rather incongruous.

Participating in the meeting, I realized that the room’s organization was the perfect complement to the meeting’s agenda and flow. Everything seemed easy and natural, and I countered that, in my mind, with the picture of a man in a suit moving tables. In complex institutions, lots of things happen by accident . . . and some don’t.

Example: Pre-game ritual # 2 and #3

I also remember the times when I was facilitating a speaking event for two speakers, both of whom are world renowned entertainers. In both cases, the exact same thing happened. The speakers arrived and went through a sound check of sorts. They asked a few questions. They sipped some water. They made small talk. And then, seemingly mid-sip or mid-sentence, they disappeared.

As the crowd built in the auditorium, in both cases, I heard a nervous chatter backstage. People were looking for the speakers. “Where could they be?” “Did we lose them?”

Pitching in to help, I found both speakers (two years apart) in the exact same place. They were backstage, in a dimly lit corner, sitting in a chair (the only chair they could find). And they both seemed to be meditating. They were just sitting back there, eyes closed, breathing deliberately, seemingly uninterruptible.

I waited as long as I could to call their names, and when I did, they opened their eyes, rose to their feet, and in the dozen steps it took to walk from “sanctuary” to stage, they went from literal zero to literal sixty. They went from total calm to uncontainable energy, connecting with our audience in a way I have rarely seen before.

After my second experience with this transformation, I asked an actor-friend if he knew what was happening backstage. Was this just a coincidence, or was this a technique?

If the topic is important, then a [true professional] will psych himself [or herself] up for it. Every opportunity to talk is an opportunity to sell your ideas, so you’ve got to give the audience [a high] level of energy and enthusiasm, and that definitely requires some self-talk. That energy will lift you vocally, focus you physically, and pull the audience in. It’s all about mental prep, I think. 

Questions

Three of the best of the best; two clear pre-game rituals; zero coincidence.

What’s your pre-game ritual? What’s the one thing you can do to lift and focus the activity that is most useful to your success? What’s the one thing you can do to pull in your audience and contribute meaning and delight to their work / day / life?

And, before you can answer those questions, I’d add: What’s your game? Not, What’s your job, but, What’s the thing that you do that makes the biggest impact on your work and your audience’s reception of your work, and are you preparing appropriately — with enough focus and intensity — for that moment, that meeting, that event?